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Fit bit app will not open

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‎02-09-2019 06:35

‎02-09-2019 06:35

hi

I have had the Fitbit app up and running since January but after the update, the app stopped working. As discussed in previous posts I deleted it from my phone Motorola G5s plus running Android 8.1.0 and reinstalled this made things worse as the app will not even open know any advice pls

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3 REPLIES 3

‎02-09-2019 07:15

‎02-09-2019 07:15

I don't see your phone on the list of Approved Devices.

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‎02-09-2019 07:19

In response to SunsetRunner

‎02-09-2019 07:19

Yes this is correct but surely if the app was working previously to me reinstalling nothing should have changed I can understand syncing problems but surely the app should open 

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‎02-09-2019 07:27

In response to Mark-T

‎02-09-2019 07:27

I've seen lots of cases where it worked with an unapproved device until a App update comes along but doesn't work with the update.  If you are using an unapproved device, you have to expect problems along the way.

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