Fit bit app will not open

[Mark-T]

hi

I have had the Fitbit app up and running since January but after the update, the app stopped working. As discussed in previous posts I deleted it from my phone Motorola G5s plus running Android 8.1.0 and reinstalled this made things worse as the app will not even open know any advice pls

[SunsetRunner]

I don't see your phone on the list of Approved Devices.

[Mark-T]

Yes this is correct but surely if the app was working previously to me reinstalling nothing should have changed I can understand syncing problems but surely the app should open 

[SunsetRunner]

I've seen lots of cases where it worked with an unapproved device until a App update comes along but doesn't work with the update.  If you are using an unapproved device, you have to expect problems along the way.