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Fit bit iconic

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Hi we purchased a fitbit ionic in January this year and now it is not charging at all.  Please help

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Fitbit has a troubleshooting guide for charging problems at: Help article: Why isn't my Fitbit device's battery charging?

 

If those tips don't work then, as it says at the end of the guide, it's best to contact customer support.

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The active min are working today.  Thankyou

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