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Fit bit surge won't connect to fitbit app

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‎08-03-2017 19:15

‎08-03-2017 19:15

I got a used fit bit surge so I downloaded the fit bit app and made an account then I tried adding a device and I followed the directions and it said we found your surge bug I tried again and again and I kept getting the same message to where it said did it not work and I just can't get a code to pair it to my phone

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1 REPLY 1

‎08-06-2017 14:45

‎08-06-2017 14:45

Thanks for stepping into the Community @Martard.

 

I'd like to ask you some questions to better understand what is happening:

  • What is the error message that you get?
  • What mobile device is it that you're using to sync?
  • Does the Surge turn on without any issues?

In the meantime I think the best way to move forward is to restart both the mobile device and the Surge. To restart the Fitbit please follow these steps:

  1. Press and hold the Home and Select buttons (left and bottom right) on your Fitbit Surge for 10 to 15 seconds, until you see the screen flash or start to dim.
  2. Let go of the buttons.
  3. After your screen turns completely off, wait 10 seconds and press the Home button to turn your Surge back on.

Look forward to your reply. 

Lanuza | Community Moderator

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