help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

FitBit Blaze not Syncing Consistently

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-10-2018 06:46 - last edited on ‎07-20-2018 10:00 by Fitbit Moderator

‎07-10-2018 06:46 - last edited on ‎07-20-2018 10:00 by Fitbit Moderator

My Fitbit is not syncing, and it hasn't synced since 7/6/18. The only things that are counting in the App are calories but my Blaze watch is counting everything normally. I saw there was a data issue with android devices (I have an LG) so I re-installed and updated, then restarted my phone. No improvement. Is this an additional problem people are seeing recently?

 

 

Moderator edit: Clarified subject

Best Answer
42 REPLIES 42

‎09-09-2018 06:18

In response to Jan1124

‎09-09-2018 06:18

Welcome to the Forums @Jan1124.

 

Thanks for trying all of the troubleshooting steps that have been recommended.

 

In this case I'd like to ask a couple of questions:

  • What phone are you using to sync your Blaze?
  • When did this start happening?

In the meantime I'd like to recommend that you go through all of the steps in this help article. I understand that you might have already tried some, if not all, of those steps but let's try to give it another shot by going through them in the order they show up.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
Best Answer

‎09-10-2018 14:17

In response to LanuzaFitbit

‎09-10-2018 14:17

I Line thiswatch

Best Answer
0 Votes

‎09-11-2018 09:16

In response to Guillejose

‎09-11-2018 09:16

Welcome to the Forums @Guillejose.

 

I'm afraid I do not understand what is it that you are trying to say. If you need any assistance be sure to let me know and I'll be happy to help out.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
Best Answer
0 Votes