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FitBit Exercise Data Disappered

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‎03-25-2020 11:14

‎03-25-2020 11:14

Hi! I have a Versa 2 and the weirdest thing happened: on Friday, I used my tracker to track a walk I took. After I ended it, it didn't load in the exercise section like it usually does. No biggie that is until today. Not did it load from Friday with an estimated 134 hours of exercise but it wiped out all of my exercise data done after that! So all of my data from Saturday  - today is gone. Any thoughts on how to get it back? 

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‎04-21-2020 16:17

‎04-21-2020 16:17

Hi @rantrice, welcome to the Community Forums! Sorry for the delay in responding.

 

Thanks for bringing this to our attention and for the details that were shared with us. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? If you haven't already done so, please try the following steps:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Let me know if you need further assistance, I'll be here. 

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