FitBit One not syncing to app on android phone or computer

[kebm]

Me too. Help

[USAF-Larry]

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@kebm wrote:

Me too. Help

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@kebm, You One!  Can you provide a little more information on what is happening? When did it stop syncing? What changed since then? Etc.?

[Raven53]

Mine stopped syncing last night about 4PM.  Any suggestions?

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@kebm wrote:

Me too. Help

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[Raven53]

I did a soft reset on my phone.  No change.  Next I uninstalled the Fitbit App.  Reset my phone again then reinstalled the Fitbit App - still no change.  The only thing I can think of is the recent update to the App over the weekend is not compatible with my Droid Mini.  If that's the case I will be extremely upset. 

[kebm]

Fitbit stopped tracking steps on Monday. Plugged it into the charger, turned it off, then back on.  Been fine since.  This usually happens every few months or so.  Then had trouble syncing on my phone. Shut-down phone as suggested on a forum and had worked since.  Then had trouble syncing on the computer.  Shut-down computer and it's worked since.  I think the automatic time change may have caused some trouble?  We will see in a few days it this keeps working.  Thanks to everyone.

[DaveB29]

Yes, yesterday afternoon my Flex1 stopped synching the food log from MFP and also not synching the steps/exercise in the other direction.

Tried all the steps re switching off phone etc etc. No change. Has there been an update.

[Smackwaterjack]

Mine too "tracker not found"

It's not in Iceland, it's on my wrist.

[DaveB29]

I finally cured mine by going into MFP Applications tab and used the 'Revoke' button to break the link between MFP and Fitbit and then reset the link back up. Problem cleared (with assistance from Fitbit Support I might add).No idea why there was a problem in the first place.


Sent from my Samsung Galaxy smartphone.

[Smackwaterjack]

I have no idea what a MPF application is. I don't have that on my Samsung Android mobile.
Jack

Sent from my iPad

[DaveB29]

Hi. Sorry MFP is My Fitness Plan which a free downloadable App which helps you with your diet and exercise. Fitbit is designed to be able to synchronise with it. The main advantage being that MFP doesn't count steps but it has a superior programme regarding food etc.


Sent from my Samsung Galaxy smartphone.

[Smackwaterjack]

Thanks for the clarification.


Sent from my Samsung Galaxy smartphone.

[2287haynes]

My fit bit one also hasn't synced since 23.52 on Monday night. Ive tried alsorts

[Smackwaterjack]

All of a sudden for no reason Fit bit is able to synch with my tracker ie my Charge HR. I also have the Fit bit app on my iPad. No problems.


Sent from my Samsung Galaxy smartphone.

[2287haynes]

Just sorted mine out read on another forum if you put you fit bit into the charger unit plug it into the USB and switch charger on whilst doing this hold the fit bit button down for 15 seconds then unplug it, switch fit bit back on, restart you phone or tablet then it should sync.