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Fitbit Alta Hr Not syncing

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‎07-25-2018 10:05 - last edited on ‎07-26-2018 06:34 by Fitbit Moderator

‎07-25-2018 10:05 - last edited on ‎07-26-2018 06:34 by Fitbit Moderator

  Ive tried everything and nothing works. My fitbit has synced in 2 days and i dont want to lose all my data. What can i do? Ive uninstalled, reinstalled, force stopped, clear cache, unpaired everything, phone and fitbit has full charge.

 

 

Moderator edit: clarified subject

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‎07-26-2018 06:36

‎07-26-2018 06:36

Welcome to the Forums @Redsoxgrl15! 

 

Thanks for bringing this up and for troubleshooting on your own.

 

It could be that the connection stopped working for some reason. Let's try to remove the Alta HR from your phone's Bluetooth and then run the setup process again. That should let your Fitbit sync correctly to your phone.

 

In the meantime, please let me know what type of phone you are running. 

 

Feel free to reach out with any further questions.

Lanuza | Community Moderator

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