Fitbit Alta not syncing

[joffscarborough]

Hello, my fitbit Alta just will not sync. Does anybody have any ideas on how to sort it? 

Thank you 

[SunsetRunner]

I have the same issue. It hasn't synced since yesterday evening.  

[Glow1234]

I'm having the same issue too since 2 days ago. Not sure what's going on. I don't shower with it so i know that cannot be the problem.  

[SunsetRunner]

I finally got  it to sync yesterday.  Had to reboot the fitbit twice before it would work.  Then I noticed that my phone installed another Fitbit update... Now I'm at Version 2.60 (2193190) on my LG G4 Android Phone.  

[SunsetRunner]

Hi Glow1234!

I finally got mine to sync....I had to reboot my fitbit twice, then turn my blue tooth off and back on before it would take.  

Then I noticed my phone updated the app.  I'm now at Version 2.60 (2193190).  

[joffscarborough]

Thanks for your reply, how do you reboot an Alta?

[SunsetRunner]

Hi. 

To reboot an Alta or Alta HR, plug in your Fitbit as if it was going to charge.  Then plug the other end either to a USB device (e.g. laptop) or to a plug connector and plug directly to a power outlet.  

At the USB side of the charger, there's a little button there.  Once the battery icon shows up on your Alta, press that button three times (press it three times with a space in between each press).  When you see the Fitbit symbol show up at the front of the Alta, you've successfully rebooted it.

I did this twice and it worked for me. I also turned off my bluetooth on my phone, then turned it back on.  

Hope that helps!

[joffscarborough]

I'll try that now, thank you very much for your advice 

[Lhinesblacc]

I don't see a little button at the usb side of the charger.

[SunsetRunner]

Hi. 

The button looks like a little circle by the usb.  It's flushed against the plug itself. 

[Goosse1962]

After the 2.60 update, I have once had the app not able to find my Blaze. In my case, what finally fixed the issue was to restart my phone. If all else fails, this might work. It is often my last resort.

I hope you get the sync working and have a Terrific day!

[joffscarborough]

Thank you for your reply, just had a message from fitbit and they are going to replace it. Bonus!! 

Have a great day too 

[SunsetRunner]

Thank you, Goosse1962! Have a great day! 

[Glow1234]

Yes thank u guys I youtubed it and its working for now.

Get Outlook for Android

[Glow1234]

Hi thanks for the info.  I barely got ur info. My Alta HR stopped working because water got into it. But thank u so much for ur update info.