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Brand new versa lite refusing to start

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‎07-08-2019 13:30

‎07-08-2019 13:30

I am trying t setup my brand new versa lite and I am just not able to update the firmware at 1st connection. It says update failed and just refuses to start. Tried restarting the phone, laptop, iphone everything that I tried to sync with but it just says update failed and I can only see the white dots on versa lite. So fed up with nothing happening that I feel lie throwing away this fitbit

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4 REPLIES 4

‎07-08-2019 13:35

‎07-08-2019 13:35

This is happening to me right now also.  Tried via iOS and Android, every troubleshooting step and nothing works.  Getting ready to take back

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‎07-08-2019 13:37

In response to Stacey198182

‎07-08-2019 13:37

Unfortunately I cant even send it back, will only have to throw away the device. Dont know if this is an issue from fitbit servers
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‎07-08-2019 16:35

In response to SunsetRunner

‎07-08-2019 16:35

I also just received my New Versa lite in mail today .... Been waiting and waiting only to be disappointed can't set up 😏

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‎07-08-2019 18:27

‎07-08-2019 18:27

This happened to me today as well. Just gor my new replacement charge 2 and it will not update firmware. I even opened a new Fitbit account and still doesn't work.

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