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Fitbit Alta set up issues

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‎08-12-2016 20:37

‎08-12-2016 20:37

My boyfriend and I purchased two Altas. He had his connected to a Galaxy S3, and mine was connected to an S5. My phone broke, so he gave me his S3 to use. I deleted his Alta off the app, and tried to connect mine, but whenever I try to connect, the app tells me to try updating the app itself. I've restarted the phone, bluetooth, and the Alta itself, and nothing has worked. Any ideas on how I can get things working properly?

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3 REPLIES 3

‎08-13-2016 07:49

‎08-13-2016 07:49

Are you still signed into his Fitbit account?

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‎08-14-2016 16:26

In response to SunsetRunner

‎08-14-2016 16:26

Nope, I'm signed into my own account. I've also tried factory resetting my phone, and still nothing.

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‎08-20-2016 14:47

In response to Zackseidon

‎08-20-2016 14:47

@Zackseidon Welcome to the Community! That's pretty weird. I would like you to make sure you have the latest version of the app which is 2.31. Have you tried using his account and see if he's able to sync his tracker and log into his account correctly? 

 

Keep me posted. 

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