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Fitbit Alta unable to sync

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‎08-14-2016 20:58

‎08-14-2016 20:58

My Alta has been unable to sync since the 11th of August. No idea what's going on. Keeps saying unable to reach fitbit.com
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‎08-15-2016 05:32

‎08-15-2016 05:32

It's great to see you around @Chantelle_Desro. If your tracker is not syncing with your Android Fitbit app, I recommend checking if phone is a compatible mobile device and following our syncing troubleshoot, after these steps your Alta should work properly.

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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