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Fitbit App Crashing

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‎07-10-2019 06:13

‎07-10-2019 06:13

I have had my Motorola Moto G6 Play for over a year now with the Fitbit app & my Versa.  A few days ago I did the firmware update which took a couple trys but was eventually successful.  About a week and a half ago my replacement Versa's HR sensor stopped working so I was sent a second replacement Versa in a 6 month period.  So 2 days ago I received the new replacement & removed my old Versa from my account & then went to add & setup the new replacement but everytime I tried to open the Fitbit app it immediately closes or says Fitbit keeps stopping try again later.  I have tried restarting my phone & uninstalling & reinstalling the Fitbit app several times.  Still the same problem, so at this point I have a totally useless Fitbit Versa that I cannot setup and a Fitbit app on my phone that does not work but did so previously for over a year.  Any thoughts on how to fix this I am beyond disappointed in Fitbit at this point because of this new issue & also now being on my 3rd Versa because they just stop working while I am training for a triathlon.

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‎07-11-2019 20:10 - last edited on ‎09-09-2024 11:22 by Fitbit Moderator

‎07-11-2019 20:10 - last edited on ‎09-09-2024 11:22 by Fitbit Moderator

Hi @jjgarr, welcome on board. It's nice to see a new member around.

Thanks for sharing detailed information about this situation, as well the steps that you've tried to setup your device. I totally see where are you coming from, and I'm sorry that you've gone through this experience. Fitbit strives to improve our devices and their performance, and your comments will not go unnoticed. I've checked with our Support Team and apparently they already took your case under their wings. Please keep an eye on your email inbox, you'll get some information about your case.

If you need anything else, feel free to let me know.

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