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Fitbit App Malfunctioning in Google Play Store

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‎08-09-2022 19:33

‎08-09-2022 19:33

My Samsung Galaxy 10 SE has been working fine with the Fitbit app, but with the most recent update, I kept getting an error. I decided to uninstall then reinstall the app but now I get an error whenever I try to reinstall the app. Please advise as I am a premium member and I use this app every single day. 

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‎08-10-2022 04:32 - edited ‎08-10-2022 17:36

‎08-10-2022 04:32 - edited ‎08-10-2022 17:36

Hello @Erin95 

 

I’d try clearing the cache and clear data in the Google play store then try installing the Fitbit App again. Here’s how: 

 

1. Go to your phone and tap settings 

2. Scroll down and tap Apps

3. Scroll down and tap Google Play Store

4. Scroll down and tap storage 

5. Tap Clear Cache in bottom right corner of your screen 

6. Tap Clear Data in bottom left corner

7. Restart your Android phone and try installing the Fitbit App again 

 

😃I hope this answers your question and allows you to reinstall the Fitbit App. Please come back and let me know how it went

View best answer in original post

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3 REPLIES 3

‎08-10-2022 04:32 - edited ‎08-10-2022 17:36

‎08-10-2022 04:32 - edited ‎08-10-2022 17:36

Hello @Erin95 

 

I’d try clearing the cache and clear data in the Google play store then try installing the Fitbit App again. Here’s how: 

 

1. Go to your phone and tap settings 

2. Scroll down and tap Apps

3. Scroll down and tap Google Play Store

4. Scroll down and tap storage 

5. Tap Clear Cache in bottom right corner of your screen 

6. Tap Clear Data in bottom left corner

7. Restart your Android phone and try installing the Fitbit App again 

 

😃I hope this answers your question and allows you to reinstall the Fitbit App. Please come back and let me know how it went

Best Answer

‎08-10-2022 17:14

In response to SunsetRunner

‎08-10-2022 17:14

Hey! Thanks so much for the reply, clearing the cache didn't work, but in the same spot you clear cache I hit clear data and that did the trick! 

Best Answer

‎08-10-2022 17:31 - edited ‎08-10-2022 17:37

In response to Erin95

‎08-10-2022 17:31 - edited ‎08-10-2022 17:37

Woohoo @Erin95 that’s fantastic! 😃 Please consider marking my instructions above as best answer so that the path to the clearing cache and data can be found by others. Doing so really helps others find solutions quickly to issues similar to what you were experiencing. I hope you have a fantastic evening and as always Happy Stepping!

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