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Fitbit App Not tracking exercise since update

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‎06-19-2018 20:24

‎06-19-2018 20:24

Fitbit app has not been tracking my exercise since the new update. I tried logging out and logging back in, but no luck. Any suggestions? 

 

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‎06-25-2018 07:14 - last edited on ‎08-12-2025 09:10 by Fitbit Moderator

‎06-25-2018 07:14 - last edited on ‎08-12-2025 09:10 by Fitbit Moderator

Hello @Swyts, welcome aboard to the Fitbit Community! I'm sorry for the late response and I'm wondering if the issue still persists?

In this case, I would like to know as well if the exercise is being recorded by your tracker and not syncing with your app or is the exercise in general not being recorded?

If the issue is related to the tracker I would recommend to perform a restart: How do I restart my Fitbit device?

If your activities are being recorded by your tracker but not syncing to your Dashboard, the give it a try to these suggestions: Why won't my Fitbit device sync?

See you later and hope this helps.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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