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Fitbit App Version 3.9 Constant Crash

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‎10-29-2019 08:09

‎10-29-2019 08:09

I did an update this morning to Version 3.9.  I also received a security update to my system OS (Android 8.0). My Fitbit app constantly crashes. I've uninstalled the app, restarted my phone, cleared the Fitbit app cache and data, restarted my Versa all to no avail. Is anyone else experiencing the same? I'm running Android 8.0 on a Samsung S10+. I've had my Versa since April 2018. First time I've experienced this type of problem. Everything was working perfectly with app version 3.8.

Kathy | USA
Versa SE, Charge 2, Samsung Galaxy S10+
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22 REPLIES 22

‎11-05-2019 19:23

In response to JuanFitbit

‎11-05-2019 19:23

3.9.1 seems to have also been retracted from play store. 3.8 is again the latest versions available now. At least in my case.
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‎11-05-2019 20:01

In response to LostEchoes

‎11-05-2019 20:01

My Play store is now at 3.8 as well for the Fitbit app. 

 

I'm still having no problems with 3.9.1.

Kathy | USA
Versa SE, Charge 2, Samsung Galaxy S10+
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‎11-06-2019 02:45

In response to kcronin

‎11-06-2019 02:45

I have difficulty trying to help others in this topic because I'm having no issues.. I'm the odd one out with my devices.  The one significant thing is my phone was updated to Android 9 only 3 weeks ago..

 

App 3.9.1 was updated last night, and today I haven't experienced any of the issues reported...

 

From my signature you can see my devices status and if I have an issue I will report it here.

 

 

Colin:Victoria, Australia
Ionic (OS 4.2.1, 27.72.1.15), Android App 3.45.1, Premium, Phone Sony Xperia XA2, Android 9.0
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