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Fitbit App bug in food tracking

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‎07-31-2020 20:05 - last edited on ‎08-05-2020 17:48 by Fitbit Moderator

‎07-31-2020 20:05 - last edited on ‎08-05-2020 17:48 by Fitbit Moderator

I'm on Android App 3.26.1 and the food tracker is not working. I'll input food for today and it'll suddenly update today's food to be for yesterday and cascade down. It does wonky stuff since the new update and the front page widget always says "Start logging your food". Food inputs rarely end up associated with the day that I selected that they happened.

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎08-05-2020 17:43

‎08-05-2020 17:43

Hi @R4bale, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which Android mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps because there's a new app version:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

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‎08-05-2020 18:18

In response to RicardoFitbit

‎08-05-2020 18:18

I am using a Samsung Galaxy Note 10. It affects data starting Monday, July 27th but I first noticed it Thursday, July 30, and it has happened 3 times since, including today.

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