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Fitbit App displaying message: "does not sync, try again".

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‎05-14-2017 17:48 - last edited on ‎05-20-2017 09:09 by Moderator Alum

‎05-14-2017 17:48 - last edited on ‎05-20-2017 09:09 by Moderator Alum

I loaded the fit bit app and it worked 2 days. Each day I get the message "does not sync, try again". I uninstalled the app twice and installed 3 times. Any thoughts?

 

 

Moderator's edit: Edited title for clarity. 

Best Answer
2 REPLIES 2

‎05-15-2017 09:19

‎05-15-2017 09:19

Awesome troubleshooting

 

Feel free restarting the tracker if not already done.

 

Restart the tracker

 

URL: Click / Tap to open the Fitbit Help Article 'How do I restart the tracker?'

 

Hope it helps

 

Best Answer
0 Votes

‎05-20-2017 09:12

In response to SunsetRunner

‎05-20-2017 09:12

Hey, @Joebearsmom! A warm welcome to you my friend! Heart Hmmm...what device are you using to sync? Confirm that it is a compatible one. 

 

Also, make sure that you are running the latest version of the App and restart both your phone and your tracker before you sync again. Doing the restart on your tracker a few times in a row does the trick sometimes. 

 

Let me know how it goes! Man Wink 

Solange | Community Moderator, Fitbit
Best Answer