Fitbit App displaying message: "does not sync, try again".

[Joebearsmom]

I loaded the fit bit app and it worked 2 days. Each day I get the message "does not sync, try again". I uninstalled the app twice and installed 3 times. Any thoughts?

Moderator's edit: Edited title for clarity. 

[SunsetRunner]

Awesome troubleshooting

Feel free restarting the tracker if not already done.

Restart the tracker

URL: Click / Tap to open the Fitbit Help Article 'How do I restart the tracker?'

Hope it helps

[SolangeE]

Hey, @Joebearsmom! A warm welcome to you my friend!  Hmmm...what device are you using to sync? Confirm that it is a compatible one. 

Also, make sure that you are running the latest version of the App and restart both your phone and your tracker before you sync again. Doing the restart on your tracker a few times in a row does the trick sometimes. 

Let me know how it goes!