Fitbit App not loading

[MBrownarr]

Since the technical issues this week, my app on my phone will not load. I have to un-installed numerous times and it allows me to log in and sync my data but once I leave the app, that's it I cannot enter and have to install again?My exercise data will not load at all??

Moderator edit: subject for clarity

[Rich_Laue]

The app on what phone @MBrownarr? We are in the Charge 4 hardware support. 

[WilsonFitbit · Accepted solution]

Hello @MBrownarr, welcome to the community forums! @Rich_Laue, it's great to see you around and thanks for your input! 

@MBrownarr, thank you for the information and the troubleshooting steps you've followed! I'd like to suggest you to perform some troubleshooting steps to get this fixed: 

1. Restart your mobile device. 

2. Force quit restart the mobile app. 

3. Log into your Fitbit account, log out and then try to log in one more time and test it. 

In addition, please note that the Fitbit App works with any device that meets the requirements listed here. Make sure that your phone meets the requirements. 

On a side note, I've moved your post to another board to keep our forums organized. 

Hope this helps! 

[mini35]

What board was this thread moved to?   

[Rich_Laue]

I usually suggest to force quit the app before restarting the phone. 

This is so that when restarting the phone, only the Fitbit background services will be started. 

[WilsonFitbit]

Hello @mini35, nice to see you around! @Rich_Laue, it's great to see you around and thanks for your input! 

@mini35, regarding your question, the thread has been moved to the Android App board. 

See you around.