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Fitbit App on Samsung S7 will no longer sync

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‎05-04-2017 19:08

‎05-04-2017 19:08

As of 6am 5/4/17 the Android app will not sync. There was an update on the S7 yesterday. Anyone else experiencing this problem? Have rebooted phone twice. Have uninstalled app and reinstalled app. Checked settings. Not sure what I am missing. Feeling frustrated.

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5 REPLIES 5

‎05-04-2017 21:08

‎05-04-2017 21:08

I'm having the same exact issue. I've tried everything but it continues to not sync

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‎05-05-2017 01:45

‎05-05-2017 01:45

I am having the same issue. 😞

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0 Votes

‎05-05-2017 07:10

‎05-05-2017 07:10

Have you tried rebooting your fitbit device (not the app)? 

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‎05-05-2017 18:07

In response to Reiney14

‎05-05-2017 18:07

 Customer service sent tips.  One worked. Plug the One into charger. Hold on/off button for 12sec. Unplug and restart One. It finally resynced.

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‎05-05-2017 18:10

In response to ChristyDoodle

‎05-05-2017 18:10

Yes. It did not work. But plugging One into charget and holding down on/off button for 12sec then unplugged and turned on One did.  A tip from Cust. Service

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