Fitbit App stopped calculating sleep score

[Donotgethis]

Had this Luxe since Jan and it tracked sleep fine but now it doesn't.  Called tech support 2X to troubleshoot. Unistalled and reinstalled phone app, turned heart monitor on and off,  reset sleep sensitivity, restarted tracker multiple times, made sure tracker contacts are clean and I am wearing it correctly. Nothing has resolved issue. Has anyone been able to successfully resolve this issue?

Moderator edit: Subject for clarity.

[RodrigoMFitbit · Accepted solution]

@Donotgethis Good day! Thanks for reaching out about the sleep score on the Fitbit app. 

In this case I recommend taking a look at this article: Why don’t I see a sleep score?. You may have reviewed it with support already. I recommend you stay in contact with support. They will provide you with a suitable resolution. I appreciate your patience.