Fitbit Blaze not connecting to Galaxy Note 9

[Caitlin13]

My Fitbit blaze will not connect to my new galaxy note 9! Help!

Moderator edit: Clarified subject

[LanuzaFitbit]

Welcome to the Forums @Caitlin13

This might be happening because the Note 9 is not part of the supported devices list. This means that the app has not been fully optimized to work with that phone.

As long as it fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, there is a possibility that it can work but we cannot guarantee it. Some users of unsupported devices have mentioned that following these steps helps with the syncing.

If none of the above works, you could try to use a computer or another mobile device to try and sync your Fitbit to your account. Click here to get instructions on how to sync with other devices.

Maybe you could support this suggestion to add the Note 9 by commenting or voting for it. Be sure to read the FAQ if you have any questions on the way that board works.

Let me know if you have any further questions.

[Mgcomm]

Hi just found this as i was looking for the same solution. 

Just got mine working by selecting bluetooth classic on blaze and ten pairing it as a bluetooth device. Then synced fine.  Hope this helps. 

[LanuzaFitbit]

Welcome to the Forums @Mgcomm.

Thanks for taking the time to share your experience and that syncing with Bluetooth Classic helped you out.

I'd like to mention that the Note 9 has now been added to the list of supported devices. You can click here to see the updated list. 

Be sure to visit one of our Discussion boards. Lots of different topics to talk about with other users so maybe something will pique your interest.

Let me know if there is anything else that I can help you with.