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Fitbit Blaze not pairing with Samsung Galaxy S8

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‎09-26-2017 09:30

‎09-26-2017 09:30

I collected my Samsung galaxy s8 yesterday and have finally got this to synch but can not pair it with my fitbit Blaze. I used to have an iphone 6s which worked fine. I have turned off bluetooth on the iphone so there should be no problem from the old iphone. The Blaze is counting my steps but not linking with my phone and recording my pace, distance run etc. I am also not getting notifications. I have tried all the solutions I have read about online and nothing is working. The only thing I have not done is remove my device from my account. Should I try this. If so how do I reinstall it? Anyone know of a work around as this is so frustrating. Wish this had been more widely publicized as I would not have gone for a Samsung S8 if I knew about the problems or thought carefully about a fitbit.

Best Answer
7 REPLIES 7

‎09-26-2017 12:42

‎09-26-2017 12:42

Hi, @pipbrit! Have you checked all the permissions for the app? Pretty much everything is defaulted to off, so you might need to switch some permissions on in the app settings.

MakMak | Community Council

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0 Votes

‎09-26-2017 20:06

In response to MakMak

‎09-26-2017 20:06

Sent from my iPad
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0 Votes

‎09-26-2017 20:07

In response to MakMak

‎09-26-2017 20:07

Hi

 

thanks for this. I've gone in and pretty much given it all the permissions. I now see blaze appearing under my Bluetooth on my Samsung galaxy 8 but when I try and pair them it says blaze rejected the pairing. Any thoughts anyone. Desperately frustrated.

Best Answer

‎10-02-2017 07:04

In response to pipbrit

‎10-02-2017 07:04

Just spoken to Fitbit customer support who say the following. It's a recognized problem. They haven't fixed it in 5 months. They can't tell me when it will be fixed. They won't notify me when it is fixed.

 

Basically live with it and lump it.

 

Very very frustrating.

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‎10-02-2017 18:23 - edited ‎10-02-2017 18:24

In response to pipbrit

‎10-02-2017 18:23 - edited ‎10-02-2017 18:24

I can’t get the thing to work with my S8 either. Forget about getting it to connect to the GPS also.  Fitbit offered me a replacement but that wouldn’t fix the real underlying issue.  I do hope they figure out what’s wrong and can fix it.  I have a tracker that’s only a few months old that can’t be used.  It’s reall too bad.  

Best Answer

‎10-02-2017 21:00

In response to pipbrit

‎10-02-2017 21:00

Meaning to say, we should not buy any fitbit products anymore. 

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‎10-02-2017 21:02

In response to RL7

‎10-02-2017 21:02

I got in touch w someone on fitbit and said it's an issue connection between s8 and blaze and or other fitbit smart watches. They can't give me a day when it will resolved. So I guess no more fitbit for me. I used to really love the blaze but now... nah!

Best Answer