07-11-2020 14:36
07-11-2020 14:36
My Fitbit Charge 2 is synced but the information is not being updated on my Android summary eg Sleep score. It did work before so it shouldn't be a matter of how I am wearing it. Today's steps are visible on the Fitbit but not updating.
07-11-2020 22:24
07-11-2020 22:24
Hi @AoibhinnM for a user to see a sleep score, they first have to see Sleep Stages?
Do you have Sleep Stages displayed? Or do you see simple sleep?
07-12-2020 02:40
07-12-2020 02:40
Thank you. Yes .A , I realize that the problem is that I can't get the phone app to sync with my tracker. It keeps churning away but to no avail! I've spent ages checking my phone settings but maybe I missed something.
07-12-2020 03:33
07-12-2020 03:33
The phone settings you need are, internet, Bluetooth and location
07-12-2020 06:22
07-12-2020 06:22
07-12-2020 06:31
07-12-2020 06:31
Thank you. I had all of those on. Good news- it has just synced 5 minutes ago! Got all my info since 3 July. Still puzzled by why it didn't sync before but no need to waste everyone's time now working that out. Thanks for your support folks.