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Fitbit Charge 3 sync problems on computer dashboard and phone

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‎02-19-2019 07:43 - last edited on ‎02-20-2019 07:11 by Fitbit Moderator

‎02-19-2019 07:43 - last edited on ‎02-20-2019 07:11 by Fitbit Moderator

my fitbit won't update on my phone (galaxy s6 i believe) or on my computer dashboard.  It says it hasn't been syncing since yesterday afternoon.  It didn't log my sleep, won't log water or food and won't show any updated calories, steps, etc.

 

help please!

 

 

Moderator edit: title format

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‎02-20-2019 07:16

‎02-20-2019 07:16

@nmnr  Welcome! It's nice to have you on board! Sorry to hear that your tracker isn't syncing with your phone or computer. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. You can find additional suggestions for computer here.

 

Let me know how it goes!

Alvaro | Community Moderator

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