Fitbit Charge slow to display incoming calls

[Vaneyen]

This seems to happen most often when I answer my phone on the first ring. Sometimes I don't get notification of an incoming call until maybe 2 minutes later. On short calls, this has led me to believe a second call is coming in, when it is only being slow to react to the first one.

[MaginB]

Hey there @Vaneyen! Welcome to the Community! 

Let me help you out, I recommend performing the restart 2 or 3 times in a row and keep an eye on it make sure to follow the instructions that @AlejandraFitbit shared, if the issue persists try the troubleshooting steps listed on this article. 

Let me know how it goes! 

[kmed]

Hi,

Can you tell me where to find the instructions you referenced user @AlejandraFitbit ?  I'm having the same issue and need to restart as well.

thank you!

[HeydyF]

It is nice to see new members around @kmed! Don't worry, below you can find the instructions to restart your Fitbit Charge:

1. Plug your charging cable into the USB port and insert the other end into the port on the back of your Charge. Your Charge will begin charging. 
2. Press and hold the button for 10 to 12 seconds until you see the Fitbit icon and a version number (e.g. "V30"). 
3. Let go of the button. 
4. Unplug your tracker from the charging cable. 

Let me know how it goes!