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Fitbit Charge slow to display incoming calls

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‎07-01-2016 07:27

‎07-01-2016 07:27

This seems to happen most often when I answer my phone on the first ring. Sometimes I don't get notification of an incoming call until maybe 2 minutes later. On short calls, this has led me to believe a second call is coming in, when it is only being slow to react to the first one.
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‎07-02-2016 08:40

‎07-02-2016 08:40

Hey there @Vaneyen! Welcome to the Community! 

Let me help you out, I recommend performing the restart 2 or 3 times in a row and keep an eye on it make sure to follow the instructions that @AlejandraFitbit shared, if the issue persists try the troubleshooting steps listed on this article. 

 

Let me know how it goes! 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

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‎07-11-2016 07:37

In response to MaginB

‎07-11-2016 07:37

Hi,

Can you tell me where to find the instructions you referenced user @AlejandraFitbit ?  I'm having the same issue and need to restart as well.

thank you!

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‎09-09-2016 06:48

In response to kmed

‎09-09-2016 06:48

It is nice to see new members around @kmed! Don't worry, below you can find the instructions to restart your Fitbit Charge:

 

1. Plug your charging cable into the USB port and insert the other end into the port on the back of your Charge. Your Charge will begin charging. 
2. Press and hold the button for 10 to 12 seconds until you see the Fitbit icon and a version number (e.g. "V30"). 
3. Let go of the button. 
4. Unplug your tracker from the charging cable. 

Let me know how it goes! Cat Wink

Heydy | Community Moderator, Fitbit
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