Fitbit Flex 2

[Mairead20]

Hello

I purchased my fitbit 2 WEEKS ago tried numerous countless times to connect it to my phone I do have a Samsung S4 (oldie but a goodie).
No luck yet followed all the quick trouble shooting uninstalled reinstalled shutdown phone & flex still no luck! !
Did I purchase a faulty one so return?
So frustrating I only bought this one for new swim feature.

Hoping someone can assist?

Thanks in advance! !

Mairead

[HeydyF]

Welcome to the Community @Mairead20! Oh! sounds pretty bad that you can't complete the set up process of your Flex 2, but don't worry, there are some instructions that I would like you to follow on this thread that will help you out to pair your tracker and enjoy the new features that this Fitbit has, as the swim tracker.  

Let me know if that works! 

[Mairead20]

Wow....
Took you so long to reply I returned it for a refund found another brand
that is not such a headache and so complicated to use and best of all it
was half the price!!
The product needs to perfected before it hits the market these issues
experienced by so many it is really unacceptable.
Consumer watchdog should be advised of the poor quality of the product.

[HeydyF]

Hello @Mairead20!  I'm very sorry to hear that the Flex 2 didn't meet your expectations and you returned it for a refund without getting the time to enjoy it's great features. However I appreciate your feedback and I will pass it to our team so they can work in order to improve the functioning and quality of this new Fitbit. 

Let me know if you have further questions or comments. I'll be glad to help you out.  

[Allison_Hahn]

If you don't mind me asking which product  did you get? i am having the same issue with my Flex 2 on my Samsung Edge . 

[Allison_Hahn]

So did this issue ever get fixed because i am having the same issue.

[Mairead20]

Hello there

I returned it got tired of trying to get it to work.
I had the Flex 2 for swimming.

All the best with it.

Regards

[HeydyF]

Hey @Allison_Hahn, it is great to see you around the Community!  Have you tried the instructions that I posted above? If you haven't, I would like you to try them out let me know if you are able to complete the setup process of your Flex, 'cause this issue is now resolved and you shouldn't get any inconvenience to pair your Fitbit. 

@Mairead20, it is sad to hear that your Flex 2 didn't meet your expectations and you have decided to go. If you have further questions or comments, let me know!

Have a nice day guys!