Fitbit Inspire HR stop calculating and showing sleep score

[OlgaKo]

My new Fitbit inspire HR Stopped calculating a sleep score and did not detect automatically my sleep time last two days. 
yesterday I was sleeping during the day a cause of a working night and the device did not detected that I was asleep. And today’s night it didn’t calculated a score and I informed the app that I was “going to sleep”

however it is written that Fitbit Inspire Will automatically detect my sleeping activity. As you may see it is not the case 😭 

Moderator edit: subject for clarity

[RonaldM]

After installing the new Android app version 3.26.1  Thursday I haven't received Sleep Stages/Score for two nights. @OlgaKo did you get the problem after installing this Android update too? 

[Rich_Laue]

Your sleep needs to be at least 1 hour th be detected and 3 hours +heart for stages.

[RonaldM]

@Rich_Laue thank you for the quick reply and I totaly understand the requirements, that makes it so weird. All my circumstances are the same, only the app update is a obvious change. 

[OlgaKo]

No. I am on iOs

Update:

It was more than 5 hours so I can’t detect the problème why the app did not capture my Last sleep and doesn’t detect a sleep score anymore 

Moderator edit: merged replies

[OlgaKo]

 

[Sparkay]

I just bought a Charge 4 and started using it Thursday. Saturday it did another update and last night kt did not record my sleep though it had the previous night. So perhaps it is the update that is the problem.

[RonaldM]

Hi @Sparkay so in your  case you didn't receive a sleep Score from Saturday night? Did you receive an update on your Android or iOs app?

[Sparkay]

Yes that's right. I am using the app on my phone - Samsung S8.
I do have the app on my iPad but I have not synced my fitbit to it just in
case. But nothing showed up on that app either.

[Sparkay]

Yes the update was to my android fitbit app.

[OlgaKo]

Seems like the problem was solved. I'll check this night as well. 
But still I do not understand why FitBit does not calculate the Sleep Score during the LONG day sleep (more than 3hours)

[LiliyaFitbit]

Welcome to the Fitbit Community, @OlgaKo @Sparkay. Hi @RonaldM @Rich_Laue, it's nice to see you again in our Community Forums. 

@Rich_Laue thank you for your support!

@OlgaKo @RonaldM @Sparkay I am sorry to hear your sleep score has not been calculated. I understand how you are feeling. Thank you for providing the additional details and screenshots, I am here to help. I would like to confirm that in order to see a sleep score, you must see sleep stages. Since you don't see your sleep stages as per screenshots provided, I recommend restarting your device by following the steps from this help article: How do I restart my Fitbit device? Please also follow the complete troubleshooting steps in our help article: Why don't I see sleep stages today? 

@OlgaKo I am glad to hear the issue seems to be resolved. Thank you for the update. If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed) it could be the reason why you don't see sleep stages and your sleep score. 

For more information about sleep score, please see this help article: What's sleep score in the Fitbit app?

Keep me posted on the outcome. I'll be around if you have any additional questions.

[Sparkay]

Thanks, the restart worked and now I can see last nights sleep in the app. Hope it is as simple as that for everyone else!

[LiliyaFitbit]

Hi @Sparkay, thank you for your reply.

I am glad to hear the restart helped you resolve the issue. Thank you for posting the update here! 

In case you have some spare time, I would like to invite you to visit our Discussions board where you can share your experiences, make new friends and create new topics.

Keep on visiting the forums. Happy stepping!

[RonaldM]

Dear @LiliyaFitbit, thank you for the quick response and support tips. I have been trouble shooting by following the steps from this help article: How do I restart my Fitbit device? And following the complete troubleshooting steps in the help article: Why don't I see sleep stages today? As I said I have seen Sleep Stages/Score for three weeks now and after the last update of the Android app it stopped. Because this is the only thing changed from last Friday I suspected this update. But I guess it's not, any other suggestions I could try to make it happen for me again? 

[LiliyaFitbit]

Hi @RonaldM, thank you for your reply. 

I appreciate your efforts and the additional details. Since the issue persists, I've sent your information to the Customer Support team for them to take a deeper look at this. Please keep an eye on your inbox. 

Let me know if you have any questions.

[RonaldM]

@LiliyaFitbit again thank you for the assistance and creating a support ticket for me. After some more troubleshooting tips I finally had to do a full factory reset on my Fitbit Versa 2 and reinstall Android app. But after all this we got my Sleep Stages working again. It's the first time after a week but it looks promising 😅

[LiliyaFitbit]

Hi @RonaldM, thank you for your reply. 

I am glad to hear that your Sleep stages are working now after troubleshooting with our Support team. Thank you for posting the update here. I hope you continue enjoying the Fitbit experience and working on your goals. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you can share your experiences, make new friends and create new topics.

Keep on visiting the forums. Happy stepping!