Unable to sync device - Device Not Found error

[BeeBattle]

O have been experiencing issues this entire past week. Bluetooth,  notifications, syncing issues &  device not found issues. What is going on? Please help!!

Moderator Edit: Clarified subject

[nrobenolt]

I'm getting the same thing with my app on my charge 3! I pay for my service it really sucks!

[Preciousp13]

This is my 2nd fitbit 3 this one only 6 months old last one lasted bout a year I have to get another but I highly doubt it will be a fitbit to $$ to only last 6 months!  I have had the orginal fitbit the charge 2 then charge 3 now the 2nd charge 3! I am wearing the charge 2( it still works)  till I find another brand for android that will last good luck with your fitbit!

[nrobenolt]

Its not my phone its the app, I talked to the live chat abd they blamed the phone. I have had this 2 years no problems until the last update

[nrobenolt]

I contacted the help live chat they said its my phone and I have used this phone 2 years! I know it's the app! Many complaints on tbe playstore about the app

[RicardoFitbit]

Hello there! It's a pleasure for me to provide assistance on this thread.

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile devices that's preventing the syncing procedure to be completed.

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

I'll be here if further assistance is needed.

[Kmac525]

The sad thing is, I have tried all these "suggestions " and nothing is working! And yet this is the only thing I keep getting, either on here or on live chat. I never had a problem with my phone or my fitbit and now i refuse to wear it because it won't stay synced and feel that fitbit doesn't care at all. I paid for the premium service and I feel I should be refunded for not being able to use it. Its NOT my phone! Its something fit bit did with the latest version! 

Moderator Edit: Formatting

[nrobenolt]

Same I paid too! I get no response from them except it's not them!

[nrobenolt]

I did them all.  Nothing works and we get no answers from anyone! I will be switching to another watch and app! 

Moderator Edit: Formatting

[Abbycc727]

you're correct I already accessed all the available help before posting and nothing works. the links provided are not helpful.  I also attempted on my laptop and nothing.  This is disappointing & annoying becuz I need the visual and tracking. any other suggestions? I've  been with you for many years & on my 3rd product