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Fitbit Inspire does not change the timezone

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‎09-13-2022 11:32

‎09-13-2022 11:32

My wife has an Inspire and an Android app. We came from the US to Europe and the time does not change. We have tried the timezone settings on the app, we have rebooted the Fitbit and the app several times. No result. Earlier I had similar problem with my Fitbit Charge and tuning the timezone settings on the app solved the problem.

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‎09-13-2022 11:44 - edited ‎09-13-2022 11:49

‎09-13-2022 11:44 - edited ‎09-13-2022 11:49

Hello @mara56 

 

Hopefully I can help. I see you have already gone to the time zone settings. Let’s check locations settings as well.

 

Open the Fitbit App, tap your profile picture then scroll down to and tap App setting. Next tap location. Check to ensure your location is set correctly and on automatically. Sync your Inspire after making any changes. 

Also, just to check, when you went to the time zone settings did you turn automatically off, then tap Select time zone then select the correct time zone? If not try this as well. Again Sync your Inspire after making any changes. 

 

😃I hope this helped and got you back to the correct time zone. Please let me know 

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‎09-14-2022 02:01

In response to SunsetRunner

‎09-14-2022 02:01

Thanks for the hint. I did set the automatic location and did the sync.
Still no help 😞
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‎09-14-2022 05:11

In response to mara56

‎09-14-2022 05:11

Hello again @mara56 

 

Try selecting a different time zone that your actually not in and sync your Inspire then select the correct one save and sync again.

 

If it’s still giving you trouble try restarting your Fitbit Inspire. (I know you’ve already tried this but sometimes they tracker can be fussy) Just plug her Inspire into its charger then press down and hold the button on the inspire until you see a small smiley face icon then release the button. You should feel the Inspire vibrate letting you know the restart procedure is complete. Now sync your Fitbit to see if that corrected the time zone. 

🤞 I hope this helps. Please come back and let me know how it goes. 

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‎09-14-2022 05:58

In response to SunsetRunner

‎09-14-2022 05:58

Thank you. Actually it did not help but I remembered that I had not tried to disconnect Fitbit and re-connect it back to the app. That helped ! Problem solved.
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‎09-14-2022 06:46

In response to mara56

‎09-14-2022 06:46

Fantastic news @mara56! 😃 I’m happy to hear your wife’s Fitbit is finally working correctly again. 

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