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Fitbit Ionic Can't install the latest firmware update

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‎05-13-2018 17:00

‎05-13-2018 17:00

I have the fitbit Ionic and a Galaxy Note 8. I have the alert in the app to "update tracker software." Whenever I click on the update button, the app will jump to another page, which I assume is where the update will run but immediately go back to the previous page. I have restarted the Ionic multiple times as well as my phone with no luck. Is there a way to get the update to run?

 

Thanks

Royal

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‎05-14-2018 15:55

‎05-14-2018 15:55

I figured out why the firmware wasn't updating. I had to update the software on my phone. Once I did that, the update worked. My issue now is I'm not seeing an option to do a quick reply on the watch.

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Best Answer
1 REPLY 1

‎05-14-2018 15:55

‎05-14-2018 15:55

I figured out why the firmware wasn't updating. I had to update the software on my phone. Once I did that, the update worked. My issue now is I'm not seeing an option to do a quick reply on the watch.

Best Answer