help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Ionic and Oppo A73 Bluetooth issues

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-20-2019 23:07 - last edited on ‎02-21-2019 08:10 by Fitbit Moderator

‎02-20-2019 23:07 - last edited on ‎02-21-2019 08:10 by Fitbit Moderator

Hi all,  recently bought a fitbit ionic. Set it up on my oppo a73 mobile easy enough.  Worked for a few days then stopped syncing.  No matter what I tried I kept getting the Bluetooth error message.  Is paired OK. 

Now I've deleted the settings in the app and tried to setup the device again.  My phone finds the watch OK but I turn get the Bluetooth error message again so I can't even add it anymore . Seriously frustrating!  Anyone got some help for me? ? 😢

 

 

Moderator edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎02-21-2019 08:09

‎02-21-2019 08:09

Welcome to the Forums @Damo73 .

 

Let me help you figure out what is going on. Thanks for trying all of those steps to get your Fitbit to work.

 

This might be happening because the Oppo A73 is not part of the supported devices list. This means that the app has not been fully optimized to work with that phone.

 

As long as it fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, there is a possibility that it can work but we cannot guarantee it. Some users of unsupported devices have mentioned that following these steps helps with the syncing.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
Best Answer
0 Votes