Fitbit Ionic won't pair Samsung

[Flywright]

My ionic stopped syncing yesterday at 6PM. At 10PM the face stopped working but I still had time on my fitbit. This morning all that displays is the fitbit logo and it won't pair.

I tried pressing the bottom right and left buttons to reset the ddevice.I unpaired and tried to repair. I uninstalled the app and restarted my phone. No luck! 

[Odyssey13]

Hi @Flywright  Which phone do you have and is it on the list of compatible devices? click to see

[Flywright]

Samsung Galaxy S9+

[Flywright]

Galaxy S9 plus

[Flywright]

Samsung Galaxy S9+ it is on the list 

[RicardoFitbit]

Hi @Flywright, welcome to the Community Forums.

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

@Odyssey13 Your support is always appreciated.

I'll be around if you need anything else, please let me know if you have any additional questions.

[Flywright]

Unfortunately you were unable to fix the issue and your tech support team
left me without an explanation other than to say my watch is out of
warranty. You're out of luck. Please buy a new one. I am waiting for a
response from them to confirm the month /year of purchase and have yet to
hear back from them.

I have purchased 4 fitbits over the years and a fitbit flyer. I'm very
disappointed.

[RicardoFitbit]

Hello again @Flywright, your update is appreciated.

Thanks for sharing your experience with our Customer Support team, I understand that you're disappointed with the outcome of your case. Since you are already in touch with them, my best advice will be to contact them back if you require further assistance or if you have any additional questions about the resolution of your case. You can also check our warranty policies for a better understanding of the information that they provided to you.

I'll be around if you need anything else.