Fitbit Labs Plan for Care tile, can't dismiss it

[Alh81]

This "Fitbit Labs Plan for Care" advertisement tile on my Today screen will not go away, there is no "x' to delete it - I have the latest 4.6 version, I've deleted my cache, restarted my phone, turned off all toggles for labs and notifications, replied "No Thanks" to labs in my settings. Fitbit for Android needs to be fixed so the user can close/delete this tile on the Today screen.

 

[AltoWoman]

I have had the same issue for an eternity.  I don't want to participate in this; how can we DISMISS the title so that it isn't constantly there??

[DavidFitbit]

Hi @Alh81 & @AltoWoman, welcome to  the Fitbit Community! It's great to have you here!

 I'm sorry to hear you are having trouble with Fitbit Plan for Care Lab. Thank you for the screenshot and for all the steps you have already followed.

Yes, you should be able to leave the study at any time. To leave the Fitbit Plan for Care Lab:

• In the Fitbit app, tap your profile picture.
• Tap Fitbit Settings and then Fitbit Labs and then Plan for Care Lab.
• Tap Turn off.
• Confirm that you want to exit the lab.

[ValFer]

 

 

[ValFer]

 

Front page won't go away. This is the third time we've had this exact same issue with no X to close the box and instead we have to go to the Fitbit Labs plan for care and then turn it off. Mine has been off and it's still is on my front page with no X to close it 

[Alh81]

Before my original post I did those steps and Plan for Care is in the "turned off" status. 

The tile still exists and is taking up prime space on my Today screen and I would like it gone so that I can see the stats I find useful without scrolling past this annoying stuck tile. It is a Google app problem that needs a sw fix

[Alh81]

I did turn off fitbit labs, I've done everything possible to get that tile
to disappear and it is stuck... This is an app malfunction that Google
needs to fix

[ValFer]

I absolutely agree with you!! Mine is turned off on the YOU tab on my Samsung Android. It's still showing up periodically and stays there for about an hour, disappears and comes back about a month later. This is the 3rd time I am addressing this same issue!

[CameraSue]

@DavidFitbit Thanks for the instructions, but they are not working for me. When I tap on Fitbit Labs under Services in my settings, there is no option to turn off the Plan for Care Lab. There is no option to turn anything off.

I opted out of Fitbit Labs last year when the tiles started showing up.