Fitbit Labs Sleep Schedule Feature Not Working – Constant Error for Days

[Zionic484]

The Fitbit Labs feature that provides the personalized sleep schedule based on daily surveys (energy check-ins, etc.) has completely stopped working for me. For the past several days, it just says:

“There was an error loading your sleep schedule. Please try again later – your summary will be ready as soon as possible.”

But the summary never loads, even after several days of waiting, syncing, and restarting my device. I’m still getting the surveys during the day and at night, but there’s no sleep guidance being generated anymore.

Can someone from the Fitbit team please look into this or reset the Sleep Lab feature on my account? I rely on the sleep schedule recommendations and haven’t had access to them for nearly a week.

Thanks in advance for your help!

[MTurner0]

Thank you for starting this thread. I am having the same trouble. It started Wednesday or Thursday of last week. I could not find a definitive way to report the problem.

 

 

[hilker09]

I'm also having this issue. I have a Pixel Watch 2, and a Pixel 8 phone. Very frustrating. I think this has been going on at least a week! 

 

[sa_scully]

This is happening to me too. It has been ever since the latest Android update about a week ago. I'm on a Pixel.

[PunSav]

I have experienced the same issue. I further noticed that if I go to the 'Personalised sleep settings' page, I see a pop-up that reads, 'You need to grant permission 'set exact alarm' manually in the app settings. When I check the Fitbit Android app settings, 'Alarms & reminders' is already enabled.