Fitbit Labs Sleep Schedule Feature Not Working – Constant Error for Days

[Zionic484]

The Fitbit Labs feature that provides the personalized sleep schedule based on daily surveys (energy check-ins, etc.) has completely stopped working for me. For the past several days, it just says:

“There was an error loading your sleep schedule. Please try again later – your summary will be ready as soon as possible.”

But the summary never loads, even after several days of waiting, syncing, and restarting my device. I’m still getting the surveys during the day and at night, but there’s no sleep guidance being generated anymore.

Can someone from the Fitbit team please look into this or reset the Sleep Lab feature on my account? I rely on the sleep schedule recommendations and haven’t had access to them for nearly a week.

Thanks in advance for your help!

[MTurner0]

Thank you for starting this thread. I am having the same trouble. It started Wednesday or Thursday of last week. I could not find a definitive way to report the problem.

 

 

[hilker09]

I'm also having this issue. I have a Pixel Watch 2, and a Pixel 8 phone. Very frustrating. I think this has been going on at least a week! 

 

[sa_scully]

This is happening to me too. It has been ever since the latest Android update about a week ago. I'm on a Pixel.

[PunSav]

I have experienced the same issue. I further noticed that if I go to the 'Personalised sleep settings' page, I see a pop-up that reads, 'You need to grant permission 'set exact alarm' manually in the app settings. When I check the Fitbit Android app settings, 'Alarms & reminders' is already enabled.

[Zionic484]

So all of a sudden I got this message. It's totally incomplete and doesn't tell me anything except for that I booted from the program?

 

[RiekoC]

Hello @Zionic484 , @PunSav , @sa_scully , @hilker09 , @MTurner0 

Like all of you, I haven't gotten a Sleep Lab schedule since last Thursday. I'm trying to escalate the issue to a team member, but haven't heard back yet. As soon as I have any updates, I'll report back. 

For now, please report the issue using the Feedback option in the Fitbit app:

• Tap on your picture/avatar in the upper right of the Today page in the Fitbit app
• Tap on Feedback in the menu that opens
• Complete the prompts & submit

The feedback reports are received by the team for review. 

[MJohnson1916]

I'm having the same issue 

[MJohnson1916]

Same 

[kristinabeeb]

Same issue here, I'll follow the previous advice someone suggested about submitting some feedback. 

[Yarngirl52]

Same problem for me

[RiekoC]

Hello @Zionic484 , @PunSav , @sa_scully , @hilker09 , @MTurner0 , @Yarngirl52 , @MJohnson1916 , @kristinabeeb 

Please see this recent post (<-- click) where the user got confirmation from Support that there's an issue with the sleep schedule and that the team is working on a fix. However, there's no timeline yet for the fix. 

If I see any other updates, I'll report back. 

---

Update: We heard back from a team member. The Sleep Lab is in the process of finishing up the study. Very soon, we won't be receiving any more surveys and will be removed from the study. We were supposed to get a notification about the study ending in one of the recent surveys, but I know I didn't see any notification.

Thanks for your participation.  

[cemiller84]

Thanks, I've been having the same issue too. 

[hilker09]

Ah least I didn't have to take these surveys anymore. In fact, is there any point staying in the study?

[gdio53]

@hilker09 

The study is over, so you'll be removed automatically.

[Yarngirl52]

If the study is over & we will be removed, why are we still getting surveys? Any point in answering them?

[hilker09]

I don't think so, that's why I'm trying to get out of the study, so I don't get bothered with them anymore.

[alexthecat]

@Yarngirl52 there is no reason to continue answering the surveys. I'm still getting them too, but they should disappear soon.