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Fitbit One not syncing

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‎08-28-2019 05:47

‎08-28-2019 05:47

My Fitbit One hasn't been syncing since last week. I've updated the app, removed it, installed again and nothing is working. I've restarted my phone, turned off Bluetooth and turned it back on multiple times to no avail. I see this seems to be a current problem with many others. I also found that my device is denying my Bluetooth connection access. I'm not sure why this is. I suppose it could be my phone but I have no problem connecting other devices. Other than restarting my Fitbit, does anyone have any other suggestions? 

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5 REPLIES 5

‎08-28-2019 05:53

‎08-28-2019 05:53

Are you unwilling to restart the fitbit, or have you tried without success? - it's the best tool we have to fix issues.

 

One thing that has worked for me before is to go into the phone's bluetooth settings and "forget" the link to the fitbit.

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‎08-28-2019 20:39

In response to SteveH

‎08-28-2019 20:39

Thank you for responding. I don't want to restart the Fitbit unless I have to and believe it will fix the problem. I've seen other posts where others have done that but their Fitbit are still having trouble syncing. 

I did have Bluetooth forget my Fitbit one and tried syncing again but it still tells me that the Fitbit One is rejecting access. 

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‎08-28-2019 23:08

‎08-28-2019 23:08

I have the Fitbit HR and it won't receive notification nor makes calls. I followed the directions to make it sync so it can but it won't let me. I was able to screen shot my problem. Please help 

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‎08-28-2019 23:51

In response to Charbear76

‎08-28-2019 23:51

@Charbear76 wrote:

Thank you for responding. I don't want to restart the Fitbit unless I have to and believe it will fix the problem. I've seen other posts where others have done that but their Fitbit are still having trouble syncing. 

I did have Bluetooth forget my Fitbit one and tried syncing again but it still tells me that the Fitbit One is rejecting access. 

@Charbear76 I can understand your caution but I think this may be a justified use of the restart given that I can't think of anything else to try. It is safe and won't delete any data. If you are willing to give it a try then the instructions are in: Help article: How do I restart my tracker?

 

If that doesn't help, or you prefer not to try, then all I can suggest is that you contact customer support via contact.fitbit.com They may be able to see what's happening from the server side. 

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‎08-28-2019 23:53

In response to HealthyBabe

‎08-28-2019 23:53

@HealthyBabe Have a look at the following troubleshooting guide for notification issues: https://help.fitbit.com/articles/en_US/Help_article/1610/

 

Hopefully that will help sort your problem out

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