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Fitbit One will not pair with Samsung S7 Edge

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‎08-21-2016 20:27

‎08-21-2016 20:27

I am having issues with my Samsung Galaxy S7 Edge paring with my FitBit One. I have tried the following:
1. Resetting the FitBit however when I try to connect with Bluetooth it says "paring rejected by One". Although when i am in the app it says it says it is syncing.
2. I have messed with the location and have allowed it full access via settings-applications-fitbit-locations-all permission
When i had my iphone i had no issue but now with the Samsung it doesn'the seem to work! Any ideas?
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‎08-23-2016 11:00 - edited ‎08-23-2016 13:22

‎08-23-2016 11:00 - edited ‎08-23-2016 13:22

Welcome to the Community @lstaw5883! 

Let me help you out, the Galaxy S7 Edge is currently not a supported device. Although the Galaxy S7 Edge hasn't been fully tested and listed as supported, it wouldn't hurt to attempt to set up your Galaxy S7 Edge for syncing with the steps below. Depending on your device, all features may not be fully functional. Keep an eye on this list as it will be listed there once fully tested.

 

  1. On the Fitbit app for Android dashboard, tap the menu icon in the top left corner.
  2. Tap Devices.
  3. Tap the + icon in the top right corner.
  4. If you're replacing a tracker, tap the tracker you want to replace. If you're setting up a new tracker, tap Add a new Device.
  5. Choose your tracker and follow the onscreen instructions to continue.

 

Hope it helps! 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

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