help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Samsung Note 8 app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-02-2018 23:05

‎03-02-2018 23:05

I am having trouble getting into the Samsung fitbit app. I've tried resetting the phone. Clearing the cache. Updating phone software. Deleting and reinstalling tje app. I've tried everything it won't let me in  I cant set up the phone 

Best Answer
2 REPLIES 2

‎03-04-2018 11:36

‎03-04-2018 11:36

@zsal, what do you mean by "getting into" the app?  Do you mean that you cannot start it? Or, do you mean you cannot log into the Fitbit account? Or, something else?  Is this Android app version 2.67?

Best Answer
0 Votes

‎03-05-2018 01:28

In response to USAF-Larry

‎03-05-2018 01:28

I have the same exact issue as OP. The app keeps crashing every time I click on one of the icons/tabs or try to pair it with my Flex 2. 

I am using a Samsung Galaxy S8 running  Android 8.0 Oreo. I tried clearing the cache, data, force quitting, uninstalling & re-installing, checked the security certificates. Nothing works. I have already filed a bug report. 

Best Answer
0 Votes