help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit - Strava - Can't create allow connection - 500 Error

‎03-22-2025 09:15

‎03-22-2025 09:15

Hello, 

I'm trying to get Fitbit to sync with Strava. I'm unable to create a connection for it.  Strava doesn't show under Manage connected apps.  I go to strava.fitbit.com click Connect > Click Authorize for "Authorize Fitbit to connect to Strava" > Now I'm on the fitbit oauth page; I select Allow All (location gps, activity/exercise etc..); Click Allow and that takes to an error page.  

{"statusCode":500,"error":"Internal Server Error","message":"An internal server error occurred"}

 Strava support wasn't able to help and neither did the voice call with fitbit support. 

Appreciate any help.  I kind of wanted to use app to share with my non-android friends. 

Best Answer
3 REPLIES 3

‎03-23-2025 06:31

‎03-23-2025 06:31

My Strava connection broke years ago and I've never been able to fix it, despite hours of me trying. At this point, I have to have a third party app to sync my Fitbit data to Strava automatically. The app I use is called Health Sync and it works great (also allows you to sync to a number of diff apps, not just Strava).  I highly suggest checking them out as I don't believe the connection to Strava will ever properly be fixed. 

Best Answer

‎03-23-2025 23:56

‎03-23-2025 23:56

I experience the same issue and error code when trying to connect the Fitbit and Strava apps as well. Haven't been able to find a solution yet. 

Best Answer
0 Votes

‎03-24-2025 05:25

‎03-24-2025 05:25

I've been experiencing the same issues as well since yesterday! Syncing Fitbit activities to Strava seemed to always be working fine, until my last runs yesterday didn't sync. I tried all possible solutions offered by Fitbit and Strava troubleshooting, but none have worked so far. 

I revoked the access for Fitbit to connect to Strava, but now can't seem to get it to connect again without this same error message that you're having popping up. Fitbit tells me it's a problem on Strava's end, but contacting Strava about this seems impossible (thanks chatbots!).

I just want to know whether this is an issue that will resolve itself due to a server error on either parties end? Or is this an issue I'll just have to be stuck with forever? Before I was strongly considering switching from my Fitbit Luxe to a Pixel Watch 3 but considering this problem has now popped up, I'm not so sure anymore...

Best Answer