Fitbit Sync Service - Last Synced: null

[Estherina]

Hi all

I am trying to synchronize my Fitbit Alta HR for months but it doesn´t work and I get the following message Fitbit Sync Service - Last Synced: null with three options related to it: Sync, Challenges and Account.

I have tried a lot of things and nothing seems to work.

Could you please help me

Thank you so much

[LanuzaFitbit]

Welcome to the Forums @Estherina.

Thanks for sharing all of those details on the situation that you are experienced.

In this case I'd like to ask you to share some screenshots on the message that you are getting. That way I can better understand what is going on and find the best way to move forward.

I look forward to your reply.

[KasperR]

I don't want to hijack this post, but I think I have the same problem and can give you the screenshot.

[wknapp]

I am seeing the same issue. Also, the app won't let me log into it. I get an invalid username or password error. I know I am using the correct credentials because I can log in online with them. If I try to send a password reset email, I get an error that says fitbit.com is not available. Somehow, with all these issues, my steps are still being synced. I'm not sure how though, since I can't get into the app.

[Flip088]

I'm getting the same notification as the screenshot. When you push Sync on the notification it does nothing. It doesn't sync and the notification does not close.  The app is syncing when opened though and is tracking as normal. However after the app is opened and it sync's the notification stays.

[Estherina]

I have the same problem. 

How did you solve it?

Thanks

[Estherina]

The same problem and screenshot as KasperR is showing on the post below.

I hope you can help since I am thinking about changing to another smart tracker brand due to this problem.

Thanks

[Chelibean]

Did anyone answer you? I am having the same problem for months now 😞 

[Estherina]

In the thread u can see that someone from Fitbit has asked for the screenshot to evaluate better but no solution so far.

Thanks for asking 🙂

[wknapp]

I do not have this issue anymore. I upgraded my phone to the Android Q beta, and was able to sign in. I'm not sure if that is what fixed it, or Fitbit changed something on the back end.

[LanuzaFitbit]

Hello everyone!

Thanks for sharing that you have all experienced this situation. @wknapp Thanks for that update and mentioning that this did not continue after updating to Android Q.

For those that are still experiencing this, please do share a screenshot of the message that you get. Be sure to post it directly in the Forums by clicking the 'Photos' button on top of the text field when you are typing your reply. Check the picture below for reference.

I look forward to your replies.

[StumpyJoe]

Same issue as what KasperR posted a picture of. Charge 3 seems to sync ok and on a regular basis, but the notification hangs out on the phone with the little FitBit icon (diamond made of dots)

I performed a force stop which cleared it and then it synced OK. I did this before and expect last Synced: null to reappear at some point.

Android build version 2.94

[LanuzaFitbit]

Hello @StumpyJoe.

Thanks for letting us know what you tried and that it worked for you and for sharing the app version that you are running.

Please let me know as soon as you get that error message once again, and share a screenshot if you can. That should help me better understand what could have caused that message and to find a way to move forward.

Let me know if there are any other questions on the matter.

[DwayneKruse]

I know you keep asking for screenshots with this kind of getting ridiculous. You have a ton of information and there is zero response or at the very least a response saying thank you so much we are looking into it we seem to have quite a bit of exact same problem across all Fitbit devices using the same Fitbit app.  What I would like to see is somebody step up and start throwing out some ideas.

[LanuzaFitbit]

Welcome to the Forums @DwayneKruse.

Thanks for sharing your feedback on the situation.

Having a visual of the issue would help us take a closer look at this and possibly find a solution, which is why I am asking for someone to share one.

I hope this clarifies my requests. Feel free to reach out with any other questions.

[DwayneKruse]

It was shared earlier in the thread. I fail to see how me too and me too
and yeah that's the same as I have doesn't suffice for additional exact
pictures of the original one posted. Answers would have helpful. Five of my
friends have the same exact issue. I assume and assure it is a wide spread
issue across at least Android phones of many types.

[Salvatori12]

I've recently bought this device and am receiving the same error. Any suggestions?!

[LanuzaFitbit]

Hello @DwayneKruse. Welcome to the Forums @Salvatori12.

Thanks for your reply.

No picture of the issue have been shared on this thread, which is why I was asking for it. Being able to see the error message and what you are seeing could help me better identify what is going on and how to move forward.

In the meantime please try to switch the internet connection that you are using. If you are using WiFi then change to a different WiFi network or to your phone's mobile data, or vice-versa. 

Please keep me posted on how it goes or if there are any other questions.

[DwayneKruse]

How about that. Would you believe this app will not allow me to upload my screenshots. I have one screenshot when the error message popped up. It does not allow me to sync from there. I did complete a manual sync and took a screenshot of the just now sync message then went back to the notification message and it still will not clear. first name. Last name at gmail.com. feel free to email me and I will send you those pictures.

[lucastheisen]

There was a message previously (5/21/2019 04:32) that contained the exact image I am seeing, but I will also post my screen capture here: