Fitbit Sync Service - Last Synced: null

[Estherina]

Hi all

I am trying to synchronize my Fitbit Alta HR for months but it doesn´t work and I get the following message Fitbit Sync Service - Last Synced: null with three options related to it: Sync, Challenges and Account.

I have tried a lot of things and nothing seems to work.

Could you please help me

Thank you so much

[lucastheisen]

Well, I will try again, here is the image....

[LanuzaFitbit]

Hello @lucastheisen and @DwayneKruse.

Thank you both for your reply and for trying to share the picture. @lucastheisen thanks for posting it again!

Could you all also share the following information:

• What phone are you all using?
• What Android version is that phone running?
• What app version is installed on the phone?

Also, if you have not tried to switch the internet connection as I mentioned before please give it a try. Additionally please confirm if you have tried going through all of the steps listed in this help article. I want to gather as much information as possible about this situation.

I look forward to your replies.

[DwayneKruse]

One Plus 6t
one Plus A6013
Android v.9

[lucastheisen]

> What phone are you all using?
OnePlus 5T
> What Android version is that phone running?
9.0.6

> What app version is installed on the phone?
2.94
> Also, if you have not tried to switch the internet connection as I mentioned before please give it a try.
Didn't help
> Additionally please confirm if you have tried going through all of the steps listed in this help article.

Confirmed.  I have gone through all the steps.

[Kurvkat]

Am having the same issue. Have deleted the app in synced the Fitbit re set up the tracker  but getting this .  Was saying the tracker was empty but I’d charged it on Thursday so there is no way it’s empty what is going on

[Kurvkat]

Am using huawei Pro p20  Fitbit version 2.94

[TanyaBUK]

Salvatori12 I'd suggest getting a refund and buying a different product.  Mine has been unreliable since I purchased it in November 2018 and I've tried 3 replacements.  I'm having the same issue as others and can't sync to my xiaomi A2 lite, chuwi tablet or desktop windows 10 PC 

[LanuzaFitbit]

Hello @TanyaBUK, @Kurvkat, @DwayneKruse and @lucastheisen.

I apologize for the delay in my response. Thank you all for your reply and sharing that information.

@DwayneKruse and @lucastheisen, in your cases, this is happening due to a known syncing issue with Android 9. Our team is aware of the situation and it is being looked into. There are some steps that have worked for users with Android 9. Let's try to turn off Background Restrictions/Limitations: Phone settings > Apps & Notifications > Fitbit app > Background restrictions or Background limits.

Then, disable battery limitations:

1. Go to Settings > Apps > Fitbit app > Advanced > Battery > Battery optimization
2. Change view to All apps
3. Search for Fitbit app
4. Choose Not optimized

@Kurvkat Is your P20 running Android 9 as well? If so, please try what I suggested above. If not, please try the steps listed in this help article.

@TanyaBUK in your case the situation was probably related to the phone not being not part of the supported devices list. This means that the app has not been fully optimized to work with that phone.

As long as a phone fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, there is a possibility that it can work but we cannot guarantee it.

Please keep me posted on how all of these go or if there are any other questions.

[DwayneKruse]

One Plus 6t Android 9 here. That setting is already in place ony phone.
Other ideas.?

[TanyaBUK]

I appreciate that my phone is not on your 'supported' list but it is Android 9 and therefore is likely to be having the same issue as it had worked previously.  I have tried your suggestion but it has been unsuccessful.

[Kit365]

I'm not running Android 9.0. I have Android 8.0 on my LG G6. I'm have 2.94 version of the Fitbit app. I've tried all the steps. I've done everything. it just will not sync!

[LanuzaFitbit]

Hello @DwayneKruse, and @TanyaBUK. Welcome to the Forums @Kit365.

Thanks for trying those steps and letting me know how it went.

@DwayneKruse  Unfortunately we do not have any permanent solution on the matter. As mentioned, our team is looking into the situation and we will be sharing any updates as soon as there are any. 

My recommendation would be to try syncing with a different device, another phone or maybe a commuter. 

@Kit365 Please try updating the app to the latest version and then trying to sync once again. You can click here to read more about the latest version of the app.

Please let me know if there are any other questions on the matter.

[Kit365]

I downloaded the latest version this morning. Unfortunately, it still isn't
syncing. This is rather frustrating. This has happened before where
everything was all set up and suddenly it stopped syncing the data. I was
able to get to re-sync that time, but this time when it stopped syncing
I've been unsuccessful at re-syncing it and I followed the same steps
as before. Even if I can get it to sync it will just stop syncing again as
before. That is the real issue. It just keeps happening.

[LanuzaFitbit]

Hello @Kit365.

Thank you for that confirmation.

I will be sending you a PM about this situation to please keep an eye on your inbox for it.

Feel free to reach out if you have any other questions.

[FancyJesse]

Logging out and logging back in the app fixed it for me.

[Meltyrei]

Mine is a galaxy A8 and stopped working a month or two ago. It's a lot of money wasted on an item I'm unable to use. When do you expect this 'bug' to be fixed? My Fitbit is still under warranty. Do you do replacements or refunds in these circumstances? 

[SimHut]

I´ve got the same problem. My versa doesnť sync for five days now (the same announcement: null) a I´m really desperate. Now the watch are useless and I can throw them into the bin. Because it ´s not just about it´s not counting the steps and monitoring the sleep, they have even the wrong time, every hour get latter about one to two minutes and now they goes just wrong and there´s nothing I can do about it. Several time I restarted my mobile, versa, tried to switch on/off bluetooh, unintalled application, revomed versa from my account, even tried factory reset. And I am relly sorry, because I´ve buought them for my money from part-time summer job and they cast me everything 😕

[Latti]

There is a possible workaround: https://community.fitbit.com/t5/Charge-2/Charge-2-won-t-pair/m-p/3552801/highlight/true#M204286

[LanuzaFitbit]

Welcome to the Forums @FancyJesse. Hello @Latti, @Meltyrei and @SimHut.

Please apologize for the delay in my response. Thank you for sharing your experience and feedback on the matter.

@FancyJesse, thanks for sharing that logging out and back in did the trick for you.

@SimHut and @Meltyrei I could see that our team has been in touch with you about this situation so please continue working with them to find a solution. I am sure that they will continue helping you and looking for an alternative in case troubleshooting doesn't work.

@Latti Thanks for sharing that link on a possible workaround. 

If you have any other questions on the matter please feel free to reach out.

[Ronnievmp]

Is there any idea of when the sync issue might be resolved? I have tried all work arounds and settings. I have called and worked with Reps. None of it is working. I am using an Android GS9 phone. My phone is up to date. I just updated my Fitbit app last night since I saw a release was done and it says bugs fixed and more accurate performance. What has been fixed? I'm still having the same issue. I get an error when trying to sync that tracker can't be found. The new dashboard looks nice BUT Fitbit should focus on resolving outstanding issues instead. The new dashboard doesn't matter if the app itself doesn't function properly.