11-23-2016 15:59
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11-23-2016 15:59
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11-24-2016 05:09
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11-24-2016 05:09
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A warm welcome to the Community @Holycowma. If I understood, you Zip is not syncing with your phone? If this is what is happening, I recommend following our syncing troubleshoot. After these steps your tracker should sync without an inconvenience.
Let me know the outcome.

11-24-2016 17:20
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11-24-2016 17:20
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11-30-2016 05:27
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11-30-2016 05:27
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11-30-2016 08:25
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11-30-2016 08:25
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Is the LG VS890 a supported device for the Android app, @Holycowma? Check the Supported Device list to see if your phone is supported: https://www.fitbit.com/devices

12-10-2016 06:45
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12-10-2016 06:45
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Don't understand why it worked on Mom's phone and then stopped working after the update which is when the dashboard changed.

12-10-2016 06:48
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12-10-2016 06:48
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***Any updates to this issue?*** There does not appear to be a problem with the ZIP itself, as it works properly. The issue is with the APP on the phone. After deleting the APP the phone works properly. Once the APP is reinstalled then the phone starts rebooting, eating up the battery and the tracker will not sync with the APP. We have closed the APP, forced stopped, deleted & reinstall however it still will not work properly.

