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Fitbit ZIP resetting android phone

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‎11-23-2016 15:59

‎11-23-2016 15:59

I have removed and reinstalled app, powered off phone. Once the app is opened, it does not sync, starts eating the battery and then Mom's phone starts rebooting until we close/force close the app and remove it. This started happening with the recent update showing the new dashboard. Her phone is an LG VS890 and our carrier is Verizon. Help!
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6 REPLIES 6

‎11-24-2016 05:09

‎11-24-2016 05:09

A warm welcome to the Community @Holycowma. If I understood, you Zip is not syncing with your phone? If this is what is happening, I recommend following our syncing troubleshoot. After these steps your tracker should sync without an inconvenience.

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎11-24-2016 17:20

In response to AlejandraFitbit

‎11-24-2016 17:20

There does not appear to be a problem with the ZIP itself, as it works properly. The issue is with the APP on the phone. After deleting the APP the phone works properly. Once the APP is reinstalled then the phone starts rebooting, eating up the battery and the tracker will not sync with the APP. We have closed the APP, forced stopped, deleted & reinstall however it still will not work properly.
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‎11-30-2016 05:27

In response to AlejandraFitbit

‎11-30-2016 05:27

***Any updates to this issue?*** There does not appear to be a problem with the ZIP itself, as it works properly. The issue is with the APP on the phone. After deleting the APP the phone works properly. Once the APP is reinstalled then the phone starts rebooting, eating up the battery and the tracker will not sync with the APP. We have closed the APP, forced stopped, deleted & reinstall however it still will not work properly.
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‎11-30-2016 08:25

In response to Holycowma

‎11-30-2016 08:25

Is the LG VS890 a supported device for the Android app, @Holycowma?  Check the Supported Device list to see if your phone is supported: https://www.fitbit.com/devices

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‎12-10-2016 06:45

In response to USAF-Larry

‎12-10-2016 06:45

Don't understand why it worked on Mom's phone and then stopped working after the update which is when the dashboard changed. 

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‎12-10-2016 06:48

In response to AlejandraFitbit

‎12-10-2016 06:48

***Any updates to this issue?*** There does not appear to be a problem with the ZIP itself, as it works properly. The issue is with the APP on the phone. After deleting the APP the phone works properly. Once the APP is reinstalled then the phone starts rebooting, eating up the battery and the tracker will not sync with the APP. We have closed the APP, forced stopped, deleted & reinstall however it still will not work properly.

Best Answer
0 Votes