Fitbit alta hr

[Indyhilton]

Fitbit not syncing with my galaxy s5. Stopped working on March 31  

[SteveH · Accepted solution]

I would try restarting your phone and then restarting your fitbit using this procedure:

1. Plug your charging cable into a USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. Your tracker will begin charging.
   
3. Press the button on your charging cable 3 times within a few seconds, briefly pausing between presses. The button is on the end of the charging cable that is plugged into your computer. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
4. Unplug your tracker from the charging cable.

Give this a few tries as it doesn't always work. If it still won't sync after that then there are some more ideas to try in this help file: https://help.fitbit.com/articles/en_US/Help_article/1186/

Note that your Alta HR only has enough memory to hold detailed stats for up to 5 days. After that it starts to hold the data at a daily summary level. So, when you get the syncing working again some of your data may appear unusual or even missing.

[Indyhilton]

Thank you .it worked.