Fitbit alta wont sync with galaxy s6

[MrsG79]

Hi. I haven't been able to sync my alta since Monday!! Keeps coming up with could not connect live feed message. I've unpaired and re paired Bluetooth, restarted alta, turned off location and back on again, don't know what else to do. Help please.

[SunsetRunner]

Awesome troubleshooting

Feel free to check out the Fitbit Article:

https://help.fitbit.com/articles/en_US/Help_article/1866

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Hope it helps

[Aniaki]

I'm sorry to hear your Fitbit Alta won't sync. I had the same problem. What worked for me was downloading the Fitbit app on computer with Windows 10 and having it open while I restarted my Alta multiple times and trying to sync the Alta to the Fitbit app on Windows 10. I had the Fitbit dongle thing plugged in to my computer while restarting my Alta.

To find out how to restart your Alta, click here -

https://help.fitbit.com/articles/en_US/Help_article/1186

Restarting your tracker turns it off and on without deleting any activity data. If your tracker saves notifications, a restart deletes them.

Now my Alta syncs to both my Android phone and computer.

Good luck! I hope this helps you.

[ErickFitbit]

@MrsG79 I recommend checking out my troubleshooting suggestions for this issue here.

To tidy things up in the board, I am closing this thread to limit duplicate threads. If you have any further questions, I suggest posting them in the thread I linked above. Thank you!