Need help with syncing

[Myst49]

I tried everything

Moderator Edit: Clarified subject

[SunsetRunner]

Hi

Feel free to check out the Fitbit Article regarding not being able to sync the tracker.

https://help.fitbit.com/articles/en_US/Help_article/1866

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Hope it helps

[Myst49]

What is wrong with people. I said, I have done everything that was listed on the boards and fitbit. Face it, it don't work. Yes, my battery was fully charge! Geez! Nothing works, a waste of money and motivation.

[Aniaki]

I'm sorry to hear your Fitbit Alta won't sync. I had the same problem. What worked for me was downloading the Fitbit app on computer with Windows 10 and having it open while I restarted my Alta multiple times and trying to sync the Alta to the Fitbit app on Windows 10. I had the Fitbit dongle thing plugged in to my computer while restarting my Alta.

To find out how to restart your Alta, click here -

https://help.fitbit.com/articles/en_US/Help_article/1186

Restarting your tracker turns it off and on without deleting any activity data. If your tracker saves notifications, a restart deletes them.

Now my Alta syncs to both my Android phone and computer.

Good luck! I hope this helps you.

[ErickFitbit]

@Myst49 I recommend checking out my troubleshooting suggestions for this issue here.

To tidy things up in the board, I am closing this thread to limit duplicate threads. If you have any further questions, I suggest posting them in the thread I linked above. Thank you!