Fitbit and app won't communicate

[ToniCarr]

Fitbit app suddenly stopped syncing after 10 days. Doesn't appear on my Bluetooth list any more,  but my Alexa is still connected.  Tried turning my phone on and off.  Should I try reinstalling the app?

[LanuzaFitbit]

Hello @ToniCarr.

Let me help you get your app to sync again. Thanks for trying to restart the phone in order to get it to work.

The first thing I'd recommend is that you try to follow the steps listed in this help article. They should definitely help in get everything to work once again.

In the meantime I'd like to ask what phone is it that you are using and what Fitbit device is it that you own?

Look forward to your reply.

[ToniCarr]

Hi LanuzaFitbit
Thanks for your suggestion.  I will keep it in mind.  I didn't need to try it because it suddenly came back over 30 hours later,  and my data was correct.   I have no idea how as I didn't do anything, and it wasn't showing as visible on my Bluetooth connection. 
Since then it has had a few times when it's stopped for a few hours, but it always comes back.  And now it is showing on my Bluetooth connection.
So thanks for your help and advice which I'll try if it happens again. 


Sent from my Samsung Galaxy smartphone.

[ToniCarr]

My problem was resolved on its own.  All I did was reboot my Samsung Galaxy 7.  It took over 24 hours but I eventually retrieved all the data.

However, it's failed again today and I haven't time to go through all the help steps yet.  So the original problem still there and life it's too short to spend on trying various fixes.  I'll keep you updated and hope it resolves again on its own. 

[LanuzaFitbit]

Hello @ToniCarr.

I apologize for the delay in my response.

Thanks for taking the time to share those details on the matter and letting us know that everything was resolved on its own then.

I'd like to ask how has the situation continued since then? Or if it has resolved on its own again?

Look forward to your reply.

[ToniCarr]

Hi LanuzaFitbit

Thank you for staying with me on this difficult Fitbit journey, my first experience of using any tracker device. 

The situation is exactly the same.  The app seems to stop syncing at the end of each day,  around 22.00.  I wait until about 18.00 the next day to see if it returns.  When it doesn't, I have always logged out of the app, and reconnected by Bluetooth,  and a few hours later it is all working again as if nothing had happened.  This time I will do nothing to see if it comes back on its own in 48 hours.

[LanuzaFitbit]

Hello @ToniCarr.

I apologize for the delay in my response. Thanks for sharing those details.

Let's definitely try to reinstall the app and see if that improves how it works and how it responds to you. Keep me posted on how it goes.

Feel free to reach out with any further questions.

[ToniCarr]

Hi LanuzaFitbit

At the moment the app is responding to me syncing manually,  and until today it was keeping all my data, so I was resigned to just doing that daily  However I've just noticed that last night's sleep tracking has disappeared, despite being there before. So if I do as you suggest and reinstall the app,  will it lose all my 3 weeks of data?

[LanuzaFitbit]

Hello @ToniCarr.

I apologize for the delay in my response.

Reinstalling the app shouldn't cause any information to be lost as soon as it has already synced to the servers. Please give it a shot and keep me posted on how it goes.

Look forward to your reply.