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Fitbit android app (no tracker) not counting steps, showing "not paired" er

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‎05-24-2016 07:18

‎05-24-2016 07:18

Hi,

I'm using the app itself to track, no device, and last week it stopped counting my steps and has a "You are not paired to this device" error. I've tried uninstalling and restarting multiple times to no effect.
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‎05-24-2016 12:19

‎05-24-2016 12:19

Annoyingly they (fitbit) have removed support for the M8.

 

Even worse they didn't warn / tell us about this - just did it and let it break.

 

See https://community.fitbit.com/t5/Android-App/MobileTrack-compatibility-and-support/m-p/1355451 for comments from others affected (and a way to downgrade to an older version which still works)

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2 REPLIES 2

‎05-24-2016 12:19

‎05-24-2016 12:19

Annoyingly they (fitbit) have removed support for the M8.

 

Even worse they didn't warn / tell us about this - just did it and let it break.

 

See https://community.fitbit.com/t5/Android-App/MobileTrack-compatibility-and-support/m-p/1355451 for comments from others affected (and a way to downgrade to an older version which still works)

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‎05-24-2016 12:23 - last edited on ‎05-26-2016 09:08 by Fitbit Moderator

‎05-24-2016 12:23 - last edited on ‎05-26-2016 09:08 by Fitbit Moderator

Wow. Thanks for the link.

 

 

Moderator edit: word choice

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